Refund Policy

Last updated: 28 July 2026

1. Scope

This policy applies to paid seats in Cloud Optics workshops and clinics (Foundations Intensive, Multi-Candle Structure Lab, Evening Chart Clinic, and private cohorts). It does not cover products we do not sell, shipping, or software subscriptions — we do not offer those.

2. Eligibility

Refunds are available when you cancel within the timeframes below and your seat fee has been received. Enquiries that never completed payment are not refunds; they are simply closed.

3. Timeframes

• Full refund: cancel in writing at least 14 days before the workshop start date (ACST).
• Partial refund (50%): cancel between 13 and 7 days before the start date.
• No refund: cancel within 6 days of the start date, or after the workshop has begun.

4. Non-refundable items

• Printed materials already produced for a private cohort at your request
• Third-party venue fees prepaid for a closed group booking, if non-recoverable
• Evening Chart Clinic seats within 48 hours of the session

5. Deposits

If a deposit was taken to hold a seat, it is applied to the workshop fee. Deposits follow the same cancellation timeframes as full fees unless we stated otherwise in your enrolment email.

6. Rescheduling

You may transfer once to another published date of the same workshop at no charge if you notify us at least 7 days before the original start. Later transfers are treated as cancellations under section 3.

7. No-shows

Failure to attend without prior written notice is a no-show. No refund is issued. Materials may still be provided at our discretion.

8. Work already started

Once a workshop day has begun, fees for that enrolment are non-refundable. If illness prevents attendance on day two of a two-day intensive, contact us — we may offer a seat in a later cohort for the missed day without a cash refund.

9. Purchased materials

Standard worksheets included in the seat fee are not sold separately. If you received materials early and then cancel under a full-refund window, we may ask you to destroy digital copies and confirm in writing before refunding.

10. How to request a refund

Email workshops@cloudoptics.digital with your name, workshop title, date, and reason. Or call (08) 8743 0614 during business hours. Write to 63 Main Street, Alawoona, South Australia, 5311, Australia if needed.

11. Processing time and method

Approved refunds are processed within 10 business days to the original payment method (typically bank transfer). You are responsible for providing accurate account details if we must reverse a transfer.

12. Workshop changes by Cloud Optics

If we cancel a date, you may choose a full refund or a free transfer to a later date. If we move a session by more than 24 hours and you cannot attend, you may request a full refund.

13. Australian Consumer Law

Nothing in this policy limits rights you may have under the Australian Consumer Law that cannot be excluded.